Return Policy
What Mondak Equipment takes back, and how to start a return.
Returns We Accept
Mondak Equipment accepts returns on defective products and on non-defective products. A product does not have to be defective to be returned.
Where This Applies
Returns are accepted within the United States.
Return Period
Customers may request a return within 15 calendar days of the date the order is delivered.
Return Eligibility
Eligible items must be returned in their original condition and must be unused, uninstalled, and free from damage caused after delivery. Items must include all original components, accessories, and documentation, when applicable.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- All electrical components
- Special-order items
- Custom or modified items made specifically for the customer
- Items that have been installed, used, modified, or damaged after delivery
How to Start a Return
Customers must contact Mondak Equipment before returning an item, to receive return instructions. Items should not be shipped back without prior authorization.
Call (877) 549-8736 or email [email protected] and tell us what you bought and what you want to send back. You can also use the contact form.
Return Shipping
The customer is responsible for all return freight and shipping costs. Original shipping or freight charges are generally non-refundable unless the return is the result of an error on our part, such as receiving the wrong item.
Restocking Fees
No restocking fee is charged on eligible returns.
Inspection and Refunds
All returned items are inspected after they are received. The item must meet the return requirements before a refund is approved.
Approved refunds are issued by mailed check. Refund checks are mailed after the returned item has been received and inspected. Customers should allow additional time for the refund check to arrive by mail.
Refund Amount
For approved returns, the purchase price of the eligible item will be refunded. Return freight and shipping costs are the customer's responsibility unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or is not the item ordered, the customer should contact Mondak Equipment as soon as possible. We will review the issue and provide return instructions when applicable.
Questions
For questions regarding a return, contact Mondak Equipment before shipping the item back. Email [email protected] or call (877) 549-8736.